Professional [Life].

Connect with me on Linkedin.

About Me

Customer service, people, has become my passion which I live and breathe every day. Being a very analytical person, I pay close attention to detail, take pride in my work and continually seek knowledge and a deeper understanding of the things that interest me.

When forced to choose between quality of work or quantities of work, then quality always wins. I prefer to understand all the facts of a situation, or concentrating on data while looking for the best method to resourcefully solve the problem. I am regarded as a good team player and mentor who focuses on teaching, enabling others and building relationships within my own team as well as within the greater organization.

Technical Skills – Current employer

(+7 years)

Email: Expert knowledge in setting up and troubleshooting email related queries. 

Web hosting: Expert knowledge in troubleshooting website-related queries, including but not limited to the following:

  • Troubleshooting HTTP error codes
  • Slow-loading websites, broken images/links
  • Cron jobs, SSL installations and renewals
  • Using server error logs such as Apache/PHP to assist customers with troubleshooting

Servers:  Good knowledge in supporting and troubleshooting our Linux hosting environment, including but not limited to the following:

  • Monitoring servers for issues using tools such as Zabbix 
  • Troubleshooting load on servers
  • Investigating and troubleshooting services on a server, such as Apache/PHP/MySQL
  • Identifying broken drives and checking on RAID rebuilds

Communication and support tools:

  • Freshdesk and Freshchat
  • Slack
  • Asana
  • Kibana
  • Google apps

And familiarity with:

  • Jira
  • Yodiz
  • GitLab

Qualifications and self study

  • 2006 – Matriculated High School
  • 2007 – Certificate in Technical Support: A+, Network+
  • June 2020 – Udemy – Git Complete: A step-by-step guide to Git
  • July 2021 – Udemy – The Perfect Nginx Server – Ubuntu Edition
Still busy:
  • Udemy – GitLab CI: Pipelines, CI/CD and DevOps for Beginners
  • Udemy – Setting Up WordPress on a VPS for Beginners

Personal Skills

  • Excellent communication skills
  • Process-oriented
  • Good problem-solving skills
  • Patient and overall excellent soft skills
  • Passionate about delivering great customer service
  • High level of empathy for others
  • Work well with others and independently
  • Courageous and diplomatic
  • Responsible and reliable

Interests

I’m a family man first and a technophile second. I am constantly researching/watching reviews on new technologies, products on the market or items I’m looking to buy in the future. I often find myself getting lost in Tolkien’s world and enjoy listening to lore from his books.  Lastly, I love camping, mountain biking, going on a road trip and can’t wait for when my 2-year-old son can tell me where he’d like the next adventure to be.

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